Swiggy resumed services on a lean scale on Wednesday even as most of its delivery executives in Chennai continued protesting against the new wage policy.
Around 5,000 Swiggy executives have been on protest since Friday, demanding a pay increase as promised during recruitment.
The protesters claim the company cut their incentives by 50%-60% and rolled back 20 other weekly and monthly incentives last week.
“After waiting for almost 45 minutes at the restaurant and delivering food at a customer’s home, nearly 7km away, all I got paid was Rs 35. We used to get almost double until the new wage policy was implemented,” said an executive at the forefront of the protest.
Given the rise in fuel cost and food rates (for personal consumption), an employee takes back just 50% of the daily earnings, or Rs 500 a day, he claimed, requesting anonymity as Swiggy had blocked IDs of workers who protested in the past.
Others said incentives should be based on number of orders delivered instead of customer feedback as some tend to rate them poor for no fault of theirs.
A Swiggy spokesperson denied reports that executives earned only Rs 15 per order and said most made over Rs 45 per order this week and some even Rs 100 per order. Service fee is based on, among others, distance travelled, waiting time, customer experience and incentives and the Rs 15 is only one of seven components of the payout. Naturally, zero active delivery partners earned just this, he added.
Swiggy, which over the past couple of days met some employees to assuage concerns, claimed there was steady increase in number of employees doing deliveries in the last 24 hours.
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